Sugerencias:
Educational Objectives
This course aims to:
• Provide the key points for leading customer-orientated teams, teaching about the importance of creating positive customer experiences, conveying how important it is that every professional is focussed on customer satisfaction, acquisition, loyalty and retention, and creating committed teams and environments which make a positive impression on customers.
• Consider how the successful behaviours of this competency can be applied in everyday life.
Who it is aimed at
It can be done by any professional who wants to develop their leadership of sales teams or customer service teams. It is especially recommended for all those who manage or supervise sales teams, shop assistants, consumer and customer service centres, receptionists, administrative staff or public administration customer service professionals, among others. It is also valuable to team leaders of professionals whose current role requires a more customer-oriented change of attitude and for those teams that give support to other departments.
What you will learn in the course
In this course, you’ll learn how to:
• Raise awareness about the importance of the customer experience.
• Communicate the role of the team in customer orientation.
• Create consistent coporate messages.
• Ensure that you meet your commitments.
• Reward your team members.
Objetivos Pedagógicos
Este curso pretende:
• Aportar las claves para liderar equipos orientados al cliente, sensibilizar acerca la importancia de crear experiencias de clientes positivas, transmitir la importancia que cada profesional tiene en la satisfacción, captación, fidelización y retención de clientes y crear ambientes y equipos de trabajo comprometidos que impacten positivamente en la percepción de los clientes.
• Reflexionar sobre la aplicación práctica de los comportamientos de éxito de la competencia en el día a día.
A quién va dirigido
Lo podrá realizar cualquier profesional que quiera desarrollar su liderazgo de equipos comerciales o de atención a clientes.
Especialmente, se recomienda a todas aquellas personas que dirijan o supervisen equipos de vendedores, personal de tienda, centros de atención a consumidores y clientes, recepcionistas, personal administrativo o profesionales de atención a ciudadanos de administraciones públicas, entre otros.
También es recomendable para responsables de equipos de profesionales cuyo rol actual exige un cambio de actitud más orientada a clientes y para aquellos equipos que dan soporte a otros departamentos.
Qué aprenderás en el curso
En este curso aprenderás a:
• Sensibilizar acerca de la importancia del customer experience.
• Transmitir el rol de cada uno de los integrantes del equipo en la orientación al cliente.
• Crear mensajes corporativos y actuaciones homogéneas.
• Garantizar que se cumplen los compromisos adquiridos.
• Recompensar a los integrantes del equipo.
Español
English
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Educational Objectives
This course aims to:
• Provide the key points for leading customer-orientated teams, teaching about the importance of creating positive customer experiences, conveying how important it is that every professional is focussed on customer satisfaction, acquisition, loyalty and retention, and creating committed teams and environments which make a positive impression on customers.
• Consider how the successful behaviours of this competency can be applied in everyday life.
Who it is aimed at
It can be done by any professional who wants to develop their leadership of sales teams or customer service teams. It is especially recommended for all those who manage or supervise sales teams, shop assistants, consumer and customer service centres, receptionists, administrative staff or public administration customer service professionals, among others. It is also valuable to team leaders of professionals whose current role requires a more customer-oriented change of attitude and for those teams that give support to other departments.
What you will learn in the course
In this course, you’ll learn how to:
• Raise awareness about the importance of the customer experience.
• Communicate the role of the team in customer orientation.
• Create consistent coporate messages.
• Ensure that you meet your commitments.
• Reward your team members.
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