Enhance excellence
in telephone communication

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Educational Objectives  


This course aims to:  


• Provide guidelines on how to correctly manage incoming and outgoing customer calls and achieve excellent telephone communication.  


• Consider how the successful behaviours of this competency can be applied in everyday life.  
 


Who it is aimed at  


It can be done by any professional who works in customer service and needs to provide them with a friendly, close and efficient treatment. It is especially recommended for salespeople, customer service staff or consultants who in their dayto-day work deal with calls from numerous customers and need to strengthen their communication skills in order to differentiate themselves from the competition through excellent service.  


It is also recommended to all professionals who want to learn about the essential aspects of excellent telephone management and customer service in order to broaden their knowledge of the competence or because they want to make a qualitative leap in their professional career.  


 
What you will learn in the course  


In this course, you’ll learn how to:  


• Properly greet the customer.  


• Project your smile over the phone.  


• Show the customer your service-oriented attitude.  


• Reinforce a positive image when saying goodbye. 


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