Personal de tienda: la clave
de la satisfacción de clientes

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Objetivos Pedagógicos  



Este curso pretende que el usuario aplique las claves para aprender cómo se debe analizar la atención al cliente en tiendas y poder interpretar los resultados de estas interacciones para mejorar continuamente el nivel de servicio ofrecido.  




A quién va dirigido  



Este curso podrá ser realizado por cualquier persona interesada en mejorar la atención al cliente en tiendas.  



Está especialmente recomendado para aquellas personas que desean aprender a implementar las mejores prácticas de servicio al cliente.  



También se recomienda a todas las personas que quieran conocer los aspectos esenciales para crear una experiencia de compra satisfactoria y fidelizar a sus clientes.  




Qué aprenderás en el curso  



En este curso aprenderás a:  



• Priorizar al cliente y ofrecer un servicio excepcional.  



• Utilizar técnicas de empatía y comunicación efectiva para manejar situaciones difíciles. 


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