Inteligencia emocional para reforzar
tu orientación al cliente

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Objetivos Pedagógicos  



Este curso pretende que el usuario aplique las pautas compartidas para aprender a gestionar sus emociones para con el cliente y las reacciones de este.  




A quién va dirigido  



Lo podrá realizar cualquier persona que quiera aprender a gestionar sus emociones de manera más eficiente.  



Está especialmente recomendado para aquellas personas que puedan tener problemas para gestionar sus emociones negativas al tratar con clientes.  




Qué aprenderás en el curso  



En este curso aprenderás a:  



• Identificar emociones.  



• Pautas para gestionar las emociones propias.  



• Pautas para identificar y gestionar las emociones y reacciones del cliente. 


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