Sugerencias:
Learning Objectives
This course aims to:
• Provide the keys to offer an excellent service to customers from the older generation.
• Eliminate prejudice towards older customers.
• Show an approachable, trustworthy and empathetic attitude towards older customers.
• Use clear communication adapted to the level and characteristics of older customers.
Who it is aimed at
It can be taken by any professional who aspires to excellent customer service with the older generation. It is especially recommended for those professionals who want to eliminate their prejudices towards customers from the Silent Generation and Baby Boomers, and succeed in being patient, listening empathetically and showing an open and friendly attitude. It will also be valuable for all those who want to communicate with older customers in a clear way adapted to their characteristics and needs.
What you will learn in the course
In this course, you’ll learn how to:
• Dispel beliefs about this customer segment.
• Listen with empathy and patience.
• Show a friendly and approachable attitude.
• Explain things clearly and adapted to the right level.
Objetivos Pedagógicos
Este curso pretende aportar las claves para:
• Aportar las claves para ofrecer un servicio excelente al cliente senior.
• Eliminar prejuicios hacia la clientela senior.
• Mostrar una actitud cercana, de confianza, empática con la clientela senior.
• Utilizar una comunicación clara y adaptada a las características personales del cliente senior.
A quién va dirigido
Lo podrá realizar cualquier profesional que quiera que su atención al cliente senior sea excelente.
Está especialmente recomendado para aquellos profesionales que pretendan eliminar sus prejuicios hacia los clientes de la generación silenciosa y baby boomers, consiguiendo ser pacientes, tener escucha empática y mostrar una actitud cercana y amable.
También se recomienda a todas las personas que quieran comunicarse con la clientela senior de forma clara y adaptada a sus características y necesidades.
Qué aprenderás en el curso
En este curso aprenderás a:
• Romper creencias hacia este segmento de clientes.
• Escuchar de forma empática y paciente.
• Mostrar una actitud cercana y amable.
• Argumentar de forma clara y adaptada.
Español
English
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Learning Objectives
This course aims to:
• Provide the keys to offer an excellent service to customers from the older generation.
• Eliminate prejudice towards older customers.
• Show an approachable, trustworthy and empathetic attitude towards older customers.
• Use clear communication adapted to the level and characteristics of older customers.
Who it is aimed at
It can be taken by any professional who aspires to excellent customer service with the older generation. It is especially recommended for those professionals who want to eliminate their prejudices towards customers from the Silent Generation and Baby Boomers, and succeed in being patient, listening empathetically and showing an open and friendly attitude. It will also be valuable for all those who want to communicate with older customers in a clear way adapted to their characteristics and needs.
What you will learn in the course
In this course, you'll learn how to:
• Dispel beliefs about this customer segment.
• Listen with empathy and patience.
• Show a friendly and approachable attitude.
• Explain things clearly and adapted to the right level.
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