Sugerencias:
Educational Objectives
This course aims to:
• Provide the key points for delivering excellent service by exceeding customer expectations through proactivity, empathy, attention to detail and personalisation, and doing so in alignment with other team members, fostering excellence at every link of the value chain.
• Consider how the successful behaviours of this competency can be applied in everyday life.
Who it is aimed at
It can be done by any professional who wants to develop and/or strengthen their ability to detect customer needs, satisfy them and exceed their expectations. It is especially recommended for professionals who work in collaborative environments or teams, whose functions have a direct impact on the professional activity of their colleagues and whose collaboration helps or harms the relationship with the customer. It is also recommended to all those who want to learn about the essential aspects of the competence in order to broaden their knowledge of it.
What you will learn in the course
In this course, you’ll learn how to:
• Know everything about the service you provide
• Understand the demands of your stakeholders
• Demonstrate a service-oriented attitude
• Think ahead and show that you’re ready and available
• Provide added value to the solutions for your customers
Objetivos Pedagógicos
Este curso pretende aportar las claves para:
• Acortar la distancia física y emocional con los colaboradores que formen parte del equipo sea cual sea el lugar desde el cual trabajen, aplicando para ellos técnicas de liderazgo que fomenten la implicación, la motivación y la consecución de objetivos.
• Y reflexionar sobre la aplicación práctica de los comportamientos de éxito de la competencia en el día a día.
A quién va dirigido
Lo podrá realizar cualquier profesional que quiera desarrollar y/o potenciar su capacidad para detectar las necesidades del cliente, satisfacerlas y superar sus expectativas.
Está especialmente recomendado para aquellos profesionales que desarrollen su trabajo en entornos colaborativos o equipos, cuyas funciones incidan directamente en la actividad profesional de sus compañeros y que su colaboración ayude o perjudique a la relación con el cliente.
También se recomienda a todas las personas que quieran conocer los aspectos esenciales de la competencia para ampliar sus conocimientos sobre la misma.
Qué aprenderás en el curso
En este curso aprenderás a:
• Conocer adecuadamente el servicio que prestas.
• Asegurarte de entender correctamente las peticiones de tus interlocutores.
• Mostrar actitud de servicio.
• Anticiparte mostrando disponibilidad.
• Aportar valor añadido a las soluciones que aportas a tus clientes internos y externos.
Español
English
MasterStudy\Lms\Models\Course Object
(
[access_status] => publish
[category] => Array
(
[0] => 73
)
[certificate_id] => 0
[co_instructor] =>
[content] =>
Educational Objectives
This course aims to:
• Provide the key points for delivering excellent service by exceeding customer expectations through proactivity, empathy, attention to detail and personalisation, and doing so in alignment with other team members, fostering excellence at every link of the value chain.
• Consider how the successful behaviours of this competency can be applied in everyday life.
Who it is aimed at
It can be done by any professional who wants to develop and/or strengthen their ability to detect customer needs, satisfy them and exceed their expectations. It is especially recommended for professionals who work in collaborative environments or teams, whose functions have a direct impact on the professional activity of their colleagues and whose collaboration helps or harms the relationship with the customer. It is also recommended to all those who want to learn about the essential aspects of the competence in order to broaden their knowledge of it.
What you will learn in the course
In this course, you’ll learn how to:
• Know everything about the service you provide
• Understand the demands of your stakeholders
• Demonstrate a service-oriented attitude
• Think ahead and show that you’re ready and available
• Provide added value to the solutions for your customers
[current_students] => 0
[duration_info] => 90 minutes
[basic_info] =>
[requirements] =>
[course_page_style] =>
[intended_audience] =>
[excerpt] => Creating value for your internal and external customers
[end_time] => 0
[expiration] =>
[files] => Array
(
)
[attachments] => Array
(
)
[id] => 5111
[image] => Array
(
[id] => 4647
[title] => ACLACIE_1900.jpg
[type] => image/jpeg
[url] => https://www.bmiondemand.com/wp-content/uploads/2025/07/ACLACIE_1900.jpg
)
[is_featured] =>
[is_lock_lesson] =>
[level] => beginner
[owner] => WP_User Object
(
[data] => stdClass Object
(
[ID] => 6862
[user_login] => bmiondemand
[user_pass] => $wp$2y$10$EUrBqcjyQZQouRBqqqJmC.5Qf5AzgBPgGLYdA5zzZsUYxcH0/J9cy
[user_nicename] => bmiondemand
[user_email] => [email protected]
[user_url] =>
[user_registered] => 2025-07-23 17:54:33
[user_activation_key] =>
[user_status] => 0
[display_name] => BMI On Demand
[spam] => 0
[deleted] => 0
)
[ID] => 6862
[caps] => Array
(
[administrator] => 1
[arm_manage_subscriptions] => 1
[arm_manage_members] => 1
[arm_manage_plans] => 1
[arm_manage_setups] => 1
[arm_manage_forms] => 1
[arm_manage_access_rules] => 1
[arm_manage_drip_rules] => 1
[arm_manage_transactions] => 1
[arm_manage_email_notifications] => 1
[arm_manage_communication] => 1
[arm_manage_member_templates] => 1
[arm_manage_general_settings] => 1
[arm_manage_feature_settings] => 1
[arm_manage_private_content] => 1
[arm_manage_pay_per_post] => 1
[arm_manage_license] => 1
[arm_manage_block_settings] => 1
[arm_manage_coupons] => 1
[arm_manage_payment_gateways] => 1
[arm_import_export] => 1
[arm_badges] => 1
[arm_report_analytics] => 1
[arm_growth_plugins] => 1
)
[cap_key] => wp_capabilities
[roles] => Array
(
[0] => administrator
)
[allcaps] => Array
(
[switch_themes] => 1
[edit_themes] => 1
[activate_plugins] => 1
[edit_plugins] => 1
[edit_users] => 1
[edit_files] => 1
[manage_options] => 1
[moderate_comments] => 1
[manage_categories] => 1
[manage_links] => 1
[upload_files] => 1
[import] => 1
[unfiltered_html] => 1
[edit_posts] => 1
[edit_others_posts] => 1
[edit_published_posts] => 1
[publish_posts] => 1
[edit_pages] => 1
[read] => 1
[level_10] => 1
[level_9] => 1
[level_8] => 1
[level_7] => 1
[level_6] => 1
[level_5] => 1
[level_4] => 1
[level_3] => 1
[level_2] => 1
[level_1] => 1
[level_0] => 1
[edit_others_pages] => 1
[edit_published_pages] => 1
[publish_pages] => 1
[delete_pages] => 1
[delete_others_pages] => 1
[delete_published_pages] => 1
[delete_posts] => 1
[delete_others_posts] => 1
[delete_published_posts] => 1
[delete_private_posts] => 1
[edit_private_posts] => 1
[read_private_posts] => 1
[delete_private_pages] => 1
[edit_private_pages] => 1
[read_private_pages] => 1
[delete_users] => 1
[create_users] => 1
[unfiltered_upload] => 1
[edit_dashboard] => 1
[update_plugins] => 1
[delete_plugins] => 1
[install_plugins] => 1
[update_themes] => 1
[install_themes] => 1
[update_core] => 1
[list_users] => 1
[remove_users] => 1
[promote_users] => 1
[edit_theme_options] => 1
[delete_themes] => 1
[export] => 1
[publish_stm_lms_posts] => 1
[delete_stm_lms_posts] => 1
[delete_others_stm_lms_posts] => 1
[delete_private_stm_lms_posts] => 1
[delete_published_stm_lms_posts] => 1
[edit_stm_lms_posts] => 1
[edit_others_stm_lms_posts] => 1
[edit_private_stm_lms_posts] => 1
[edit_published_stm_lms_posts] => 1
[read_private_stm_lms_posts] => 1
[edit_elementor_libraries] => 1
[edit_others_elementor_libraries] => 1
[delete_elementor_libraries] => 1
[delete_others_elementor_libraries] => 1
[read_elementor_libraries] => 1
[wf2fa_activate_2fa_self] => 1
[wf2fa_activate_2fa_others] => 1
[wf2fa_manage_settings] => 1
[copy_posts] => 1
[duplicate_posts] => 1
[duplicate_others_posts] => 1
[administrator] => 1
[arm_manage_subscriptions] => 1
[arm_manage_members] => 1
[arm_manage_plans] => 1
[arm_manage_setups] => 1
[arm_manage_forms] => 1
[arm_manage_access_rules] => 1
[arm_manage_drip_rules] => 1
[arm_manage_transactions] => 1
[arm_manage_email_notifications] => 1
[arm_manage_communication] => 1
[arm_manage_member_templates] => 1
[arm_manage_general_settings] => 1
[arm_manage_feature_settings] => 1
[arm_manage_private_content] => 1
[arm_manage_pay_per_post] => 1
[arm_manage_license] => 1
[arm_manage_block_settings] => 1
[arm_manage_coupons] => 1
[arm_manage_payment_gateways] => 1
[arm_import_export] => 1
[arm_badges] => 1
[arm_report_analytics] => 1
[arm_growth_plugins] => 1
)
[filter] =>
[site_id:WP_User:private] => 1
)
[prerequisites] => Array
(
[courses] => Array
(
)
[passing_level] => 0
)
[shareware] =>
[slug] => crea-valor-a-tus-clientes-internos-y-externos-en
[url] => https://www.bmiondemand.com/courses/crea-valor-a-tus-clientes-internos-y-externos-en/
[status] => new
[status_date_start] =>
[status_date_end] =>
[title] => Creating value for your internal and external customers
[video_duration] =>
[views] => 6
[access_duration] =>
[access_devices] =>
[certificate_info] =>
[coming_soon_preorder] =>
[announcement] =>
[reviews] => Array
(
)
[marks] => Array
(
)
[rate] => Array
(
[average] => 0
[percent] => 0
)
[is_udemy_course] =>
[price_info] =>
[coming_soon_date] =>
[coming_soon_details] =>
[coming_soon_price] =>
[thumbnail] => Array
(
[id] => 4647
[title] => ACLACIE_1900.jpg
[type] => image/jpeg
[url] => https://www.bmiondemand.com/wp-content/uploads/2025/07/ACLACIE_1900-870x440.jpg
)
[full_image] => Array
(
[id] => 4647
[title] => ACLACIE_1900.jpg
[type] => image/jpeg
[url] => https://www.bmiondemand.com/wp-content/uploads/2025/07/ACLACIE_1900.jpg
)
)
1